Saturday, October 5, 2013

Read Giving Help on Tech Support Forums (Part 3 of 3 of the Tech Support Series)

Excerpt: My previous post covered asking for help on tech support forums, this post is about giving help on tech support forums. I've read enough tech support issues and have heard plenty of stories from friends who work in IT to know that sometimes these things can go off the rails. First off, please keep in mind that most people aren't as computer-savvy as you are. Chances are that they've stumbled upon a problem and happened to go to your site for help. They probably won't know as much as you do, so you'll need to work with them a little. Another thing to please remember is that...Read More at Giving Help on Tech Support Forums (Part 3 of 3 of the Tech Support Series)

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