Read Making Sure Everyone's On the Same Page

Excerpt: Consistency is very, very important. However, not a lot of companies manage to achieve it. For one reason or another, their workers aren't all on the same page. Sometimes they don't know everything they're supposed to, other times, maybe they just don't care or they're having a bad day. Whatever the reason is, often you can talk to one person and get one answer, then talk to another and get the completely opposite one. Sometimes customers will throw out an odd request that hasn't come up before and none of the workers know how to deal with it. If this happens, it might be best to make a minor note that this is a possibility and keep the right solution in mind, once it's figured out. In some cases, it might not be worth it, a rare request that only that one person wants. But, if you remember that person's preferences, they'll never forget it. It's difficult to get everyone on the same page, there's so many...Read More at Making Sure Everyone's On the Same Page

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