Read Listening to Customer Concerns

Excerpt: Everyone wants to feel that their opinions or thoughts are valued. Sometimes their opinions may differ from what you think they could be or they're completely incompatible with your plans. Even if a customer's wants and thoughts for the company are opposite of what you want, it's best to listen to them anyway. Don't just casually brush away their feelings, all this is going to do is alienate them and make them not feel valued at all. You'll be unlikely able to change things the way they want them to be altered, but, if you answer their concerns and explain why you're doing something, that'll make them feel like they're being listened to, even if you can't do what they request. For example,...Read More at Listening to Customer Concerns

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